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Division of MPA Group RTO 1892

Forms

Complaints Policy

This policy is based on providing and maintaining training and assessment services that are
fair and reasonable and afford a forum where issues or inadequacies can be raised and
resolved.
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Complaints Procedures

Raises the concern with MPA Skills staff. Attempt to resolve the complaint immediately. If the matter is successfully resolved, complete the “Complaints Lodgement.

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Complaints Lodgement Form

Please use this form to outline the nature/circumstances of your complaint, including what actions have you taken, in an attempt to resolve this matter and what action/resolution would you like to see occur/implemented.

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