MPA Skills' Policies
- Access and Equity Policy.pdf
- Appeals Policy.pdf
- Assessment Policy.pdf
- Complaints Policy.pdf
- Enrolments Policy.pdf
- Issuing Certification Policy.pdf
- Privacy Policy.pdf
- Recognition Policy.pdf
- Records Management Policy.pdf
- Refund Policy.pdf
- Work Health and Safety Policy.pdf
MPA Skills' Manuals
MPA Skills' Forms
- Appeals Lodgement Form.pdf
- Complaints Lodgement Form.pdf
- Course Withdrawal or Amendment Form.pdf
- Credit Transfer Application Form.pdf
- RPL Application Form.pdf
- Refund Request Form.pdf
- White Card Replacement Form.pdf
Complaints Procedures
Raises the concern with MPA Skills staff. Attempt to resolve the complaint immediately. If the matter is successfully resolved, complete the “Complaints Lodgement.
Complaints Lodgement Form
Please use this form to outline the nature/circumstances of your complaint, including what actions have you taken, in an attempt to resolve this matter and what action/resolution would you like to see occur/implemented.